Feedback & Complaints
At 7Days Care WA your experience matters. We welcome compliments, ideas and concerns because they help us deliver safer, kinder and more person-centred NDIS supports. This page explains how you can tell us about something that went well — or something we need to fix — what we will do, and your options if you remain concerned.
How to Provide Feedback or Make a Complaint
You can submit this form, call or email us for feedback, compliments or complaints.
By Email
You can provide feedback or make a complaint in writing by sending us an email at feedback@7dayscare.com.au.
This option allows you to describe your experience in as much detail as you wish, including what happened, when it occurred, who was involved, and what outcome you are hoping for. If English is not your preferred language, you are welcome to write in the language you feel most comfortable with, and we will organise translation so your feedback is understood clearly. All written feedback and complaints are treated as confidential and will only be shared with the staff members who are directly involved in resolving the matter.
By Phone
If you would rather speak to someone, you can call us directly on any number (08) 9985 6777 or 0467 204 620 during business hours, Monday to Friday from 9:00am to 5:00pm.
Over the phone, you will be able to explain your concern in your own words, and if you would like extra support, you are welcome to have a trusted family member, advocate, or friend join the conversation with you. We can also arrange for interpreting services through the Translating and Interpreting Service (TIS National) at no cost, to make sure language is never a barrier to being heard. Phone complaints are taken seriously and prioritised, especially if the matter is urgent, so that we can act as quickly as possible to support you.
External Support and Complaints Services
There may be times when our services have limits or restrictions. If you believe our investigation outcomes or resolutions are not fair or reasonable, you have the right to escalate your concerns to the following external agencies:
Health & Disability Services Complaints Office
Call HaDSCO on (08) 6551 7600 between 8:30am and 4:30pm, Monday to Friday. WA Regional Callers (free for landline): 1800 813 583
NDIS Quality & Safeguards Commission (NQSC)
Call 1800 035 544 (free call from landlines) or TTY 133 677 Call TIS National (Translating and Interpreting Services National) on 131 450
Disability Royal Commission (DRC)
Call 1800 643 787 Open Monday to Friday, 8am to 8pm AEDT / AEST